Last updated: October 25, 2026
In short
- Month to month, unless the proposal says otherwise.
- Cancel anytime, by email.
- No penalties.
- Months already started are not refunded.
- We refund duplicate or incorrect charges.
How to cancel
Write to eugenio@webinar-home.com with the subject “Cancellation”. We confirm receipt within two business days.
Cancellation takes effect at the end of the period already paid. Until then we keep working and, when it ends, we hand over the files and access that belong to you.
If the proposal sets a minimum term, early cancellation follows the conditions stated in the proposal.
Refunds
Each monthly fee covers work that starts on the first day of the period (strategy, design, campaign management and software). That is why periods already started are not refunded.
We refund the full amount in these cases:
- Duplicate charges.
- Charges made after a confirmed cancellation.
- Billing errors.
- If we cannot start the service for reasons on our side within 30 days of payment.
Ad spend is paid directly to the platforms (Meta, Google), so it is not refunded by us.
How to request a refund
Write to us with the receipt or invoice number. If it applies, we refund it to the original payment method through Stripe. The money usually shows up in your account 5 to 10 business days later, depending on your bank.
If something isn’t right
Before opening a dispute with your bank, write to us: we reply within two business days and sort it out with you.
Contact
Webinar Home (Alquimia Marketing LLC) · 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801, USA · eugenio@webinar-home.com · +1 (307) 317-6510